FAQ's
When My Holiday Starts?
Your holiday entitlements kick in from the day you make your full and final payments. For E.g. if you made a full payment on the date of purchase, technically you are eligible to holiday from the next day of the payment. So it is at your best interest to ensure that a full payment is done at the earliest. However, should you make a 50 % payment of your total purchase price, you shall be able to take One of the offer holidays given to you at the time of Purchase.
What details should I provide to confirm a Holiday?
The following details are required to confirm your bookings: a. Your membership number. b. Number of people travelling (Number of adults and children with their age) c. Destination d. Preferred Check in/Check out dates and alternate dates if any.
Note: If travelling with Old Age people or Physically Challenged people please ensure to mention the same to your Member Services Team which will help him to a Resort / Hotel which is friendly for such travellers.
Will my membership take care of all my holiday needs?
Your membership program allows you to access according to what you have purchased. However, should you wish to increase the number of people travelling with you or travel in a time different than what you have purchased, all you need to do is mention the same to your Member Services Team.
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Upon receiving your request Member Services Team will provide you with options and costs (if any) as to how he can full fill your request. It will be entirely your choice as to which option you would like to opt.
So be it a leisure trip, a gathering, an office outing or a business trip get in touch with your Member Services Team to make best use of your membership program.
Can I take More than one holiday’s in a year?
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Absolutely YES!
We at INFINITY INDIA TRAVEL CLUB PRIVATE LIMITED intend that you holiday more than once in a year. As more holidays means more fun and more relaxation.
The options to have more than one holiday in a year are as follows.
1. Bring forward your next year’s entitlement.
2. Buy an additional holiday at a discounted price.
3. Ask Member Services Team if any Special Promos are running.
4. Check if any complete packages can be arranged.
You can bring forward your future entitlement to use in the current year by paying the AMC for that entitlement. As a INFINITY INDIA TRAVEL CLUB PRIVATE LIMITED privileged member you will have the benefit of purchasing additional holidays starting from $125 to $499.
The cost of the additional holiday will depend on the number of people travelling, the destination and the duration of the holiday. Time to time the club will be doing special promos for some of the destinations these promos will be sent to you by email.
How do I know my booking is confirmed?
Your Member Services Team will send you a Confirmation Letter once the desired reservation has been confirmed. Please note when you check in at any Hotel / Resort it is mandatory for all the people travelling in that reservation to have a valid Photo ID.
Guests without an ID can be refused check in by the Hotel / Resort. Also ensure you read the terms and conditions mentioned in the confirmation letter and should you need any clarifications you may get in touch with your Member Services Team.
Also if a confirmed reservation is cancelled a cancellation rule is applicable which is as follows. We understand it is not your intention to cancel a holiday but the rule has been applied so that people do not take undue advantage of the membership program.
Cancellation Rule:
a) Up to 30 days before the start date of holiday – No deduction of entitlement.
b) From 30 days to a week before the start date of holiday – 50% deduction of Entitlement used.
c) Less than 15days from the start date of holiday – Loss of Entitlement.
How do I change my address?
Should you move your residence or shift from one city to another or change countries, all you need to do is send an email with your new address to details to the Member Services Team. Please note it is compulsory and mandatory to have your updated correspondence details to enable us to serve you better. Should there be a change of address outside India a nominal administration fee will be levied for sending any correspondence by post or courier.
Can I get travel and visa assistance?
As the motto of the club is “We are here for you”, Our Member Services Team will be more than happy to assist you with any ticketing transportation related queries. The Member Services Team is also able to assist you with the Visa purpose, however granting of the visa is entirely up to the relevant embassies. You would be required to pay the relevant ticket and visa fees when you book through your Member Services Team.
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Our Member Services Team is also equipped with the knowledge of every holiday destination and shall be able to assist you with the sightseeing facilities also. Any costs towards the sightseeing will be taken before your start of your holiday or you may be instructed how to do the payments.
Can I buy packages?
There are various all inclusive packages tailor made as per your requirement and the same can be purchased at a discounted rates.
These packages include Accommodation, Transfers and Sight Seeing. When you purchase a package your yearly entitlement is not effected at all.